# Customer service in Jamaica

This survey asks how people judge customer service in Jamaica. It covers which industries helped or frustrated them over the past year, and what makes them stay with a company or leave. It also asks whether their last service problem was resolved.

- Responses published: 531
- Questions: 12
- Unlock price: 300 points a question
- Fielded since: June 2026

## What this survey asks

### Overall view and industries

1. When you think about customer service in Jamaica today, which statement best reflects your view?
2. Which industry has had the greatest positive impact on your customer experience in the past 12 months?
3. Which industry has caused you the most frustration in the past 12 months?

### Staying, leaving and recommending

4. What is the single biggest reason you stop doing business with a company?
5. Which customer service factor is most likely to turn you into a loyal customer?
6. How likely are you to recommend a company after receiving excellent customer service?

### Companies and the last issue

7. Which company in Jamaica currently sets the standard for customer service in your opinion?
8. Which company or organisation most urgently needs to improve its customer service?
9. Thinking about your most recent customer service issue, was the problem resolved to your satisfaction?
10. If business leaders in Jamaica could improve one aspect of customer service immediately, what should it be?

### About the respondent

11. Which parish are you from?
12. What is your age group?

Results are on myVoice: https://myvoice.page/research
Source: https://balcostics.com/surveys/customer-service-jamaica/