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Customer service in Jamaica

This survey asks how people judge customer service in Jamaica. It covers which industries helped or frustrated them over the past year, and what makes them stay with a company or leave. It also asks whether their last service problem was resolved.

Unlock the findings on myVoice →Take the survey
Survey at a glance
Responses
531 published
Questions
12
Time
About 5 minutes
Fielded
Since June 2026
Coverage
Jamaica
Mode
myVoice online panel
Unlock
300 pts a question
What this survey asks

12 questions in 4 themes

The full questionnaire, grouped by theme. Answers stay anonymous, and respondents may skip any question.

Overall view and industriesQ1–Q3 · 3 questions
  1. When you think about customer service in Jamaica today, which statement best reflects your view?
  2. Which industry has had the greatest positive impact on your customer experience in the past 12 months?
  3. Which industry has caused you the most frustration in the past 12 months?
Staying, leaving and recommendingQ4–Q6 · 3 questions
  1. What is the single biggest reason you stop doing business with a company?
  2. Which customer service factor is most likely to turn you into a loyal customer?
  3. How likely are you to recommend a company after receiving excellent customer service?
Companies and the last issueQ7–Q10 · 4 questions
  1. Which company in Jamaica currently sets the standard for customer service in your opinion?
  2. Which company or organisation most urgently needs to improve its customer service?
  3. Thinking about your most recent customer service issue, was the problem resolved to your satisfaction?
  4. If business leaders in Jamaica could improve one aspect of customer service immediately, what should it be?
About the respondentQ11–Q12 · 2 questions
  1. Which parish are you from?
  2. What is your age group?
What you can learn

Questions this data can answer

Which industries people say helped or frustrated them
The main reason people stop doing business with a company
What is most likely to make them loyal, and whether they would recommend after good service
Which companies they name as the standard, or as needing work
Whether the last customer service problem was resolved
How this differs by parish and age

Answers can be cut by the demographic questions the survey asks, such as parish, age group and gender.

Results are on myVoiceUnlock any question for 300 points, or ask Balcostics for the full dataset and a briefing.
Unlock on myVoice →Ask for a briefing
Method

Online survey of myVoice members across Jamaica, open since June 2026. Members choose to take part and are rewarded in points, so this is not a probability sample. Published counts leave out flagged and duplicate accounts (531 of 616 responses are published). Results are anonymised.

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