Rankings for the Top 10 Hotels in Jamaica, were computed using customer reviews from Google Maps, Booking.com & Expedia.com. Customer review data were collected between July 16th & 18th, 2020.

The Covid-19 pandemic has significantly impacted Jamaica’s tourism industry, notwithstanding, the country remains resilient despite several challenges. In this context, we believe it’s an opportune time to highlight our top hotels based on customer reviews (from Google Maps, Booking.com & Expedia.com). We know you’ll find the information useful, so try to support your favorite Jamaican hotel (many of whom didn’t make our list).

N.B. See the methodology used to rank hotels, at the end of this post.

Top 10 Hotels: using Google Maps Reviews & Star Ratings

RankName of HotelParish# of Google Maps ReviewsStar Ratings
1Bahia Principe Grand JamaicaSt.Ann9,3115
2Grand Palladium Jamaica Resort and SpaHanover7,0425
3SandalsSt.James1,4655
4Grand Palladium Lady Hamilton Resort&SpaHanover27784.7
5Iberostar Selection Rose Hall SuitesSt.James4,7904.6
6Hyatt Ziva Rose HallSt.James1,1834.6
7SecretsSt.James1,6604.5
8Half MoonSt.James1,5164.5
9Spanish Court HotelKingston1,7464.4
10BreathlessSt.James1,0994.4

Top 10 Hotels: using Booking.com Reviews & Star Ratings

RankName of HotelParish# of Booking.com reviewsStar Ratings
1Spanish Court HotelKingston6615
2S Hotel JamaicaSt James4625
3Jewel Paradise Cove Beach Resort and SpaSt Ann3365
4Bahia Principe Grand JamaicaSt Ann2355
5Grand Palladium Lady Hamilton Resort&SpaHanover2115
6Grand Palladium Jamaica Resort and SpaHanover2015
7Holiday Inn ResortSt James12804
8Royal Decameron Cornwall BeachSt James3834
9Hilton Rose Hall Resort and SpaSt James2744
10Deja ResortSt James6333

Top 10 Hotels: using Expedia.com Reviews & Star Ratings

RankName of HotelParish# of Expedia.com reviewsStar Ratings
1Spanish Court HotelKingston10004.7
2Hyatt Ziva Rose HallSt James10014.5
3Couples Swept AwayWestmoreland10004.5
4Iberostar Selection Rose Hall SuitesSt James10004.4
5Hilton Rose Hall Resort and SpaSt James11854.3
6SecretsSt James10004.3
6Jewel Paradise Cove Beach Resort and SpaSt Ann10004.3
7Grand Palladium Jamaica Resort and SpaHanover10024.1
8Grand Palladium Lady Hamilton Resort&SpaHanover10004.1
9Tobys ResortSt James9993.9
10Holiday Inn ResortSt James10743.8

Methodology

Google Maps: To formulate our ranking, we first created a list of 60 Jamaican Hotels across all 14 parishes. This initial list of 60 hotels were trimmed based on total number of reviews. That is, only hotels with 1,067 reviews or more were selected to be ranked. The third and final stage involved ranking hotels based on their star rating & total number of reviews. Therefore, if two hotels have the same star rating, the hotel with more reviews would be ranked higher i.e. placed in a better position.

Why 1,067? In sampling methodology, a sample size of 1,067 or more is usually considered representative of most large population (margin of error +/- 3% at the 95% Confidence Level). Therefore, we believe a sample of Google Maps reviewers greater than 1,067 would be a good representation of visitors’ experience and thus fairly comparable across hotels.

Booking.com: To formulate our ranking, we first created a list of 60 Jamaican Hotels across all 14 parishes. This initial list of 60 hotels, were trimmed based on total number of reviews. That is, only hotels with 200 or more reviews would be considered for the Top 10 ranking (the total number of reviews were much smaller on this platform compared to Google Maps, but since booking.com reviews are verified customers, we believe a smaller sample of reviews is still sufficient). The third and final stage involved ranking hotels based on their star rating & total number of reviews. Therefore, if two hotels have the same star rating, the hotel with more reviews would be ranked higher i.e. placed in a better position.

Expedia.com: To formulate our ranking, we first created a list of 60 Jamaican Hotels across all 14 parishes. This initial list of 60 hotels were trimmed based on total number of reviews. That is, only hotels with 1,000 or more reviews were considered for the Top 10 ranking; the third and final stage involved ranking hotels based on their star rating & total reviews. Therefore, if two hotels have the same star rating, the hotel with more reviews would be ranked higher i.e. placed in a better position.

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